Everyday Price Promise Guarantee
At ChemistDirect.co.uk we strive to offer our customers 5-star service and great products, we regularly check our prices against leading competitors to ensure you're getting the best value for money. However, if you can find our products cheaper at Lloyds Pharmacy, Superdrug or Boots we'll match it! To check if you are eligible please read the criteria below:
Criteria
- The competitor's item is identical to the one you want to price match (eg. brand, size, quantity and strength)
- We and the competitor must have stock ready for delivery
- The competitors price is publicly advertised and does not include any promotional offers, discounts or voucher codes
- We'll match the price of a product; excluding delivery charges or other services
- No other promotional offers or vouchers can be used on top of a price match
- Price match is for UK customers only
- The claim complies with our price match terms and conditions
If eligible, to process your price match claim as quickly as possible, please contact one of our customer care team members through one of the methods below:
Live Chat
When available - please click on the "Live Chat" button to chat with one of our Customer Care team.
Call Us
Speak to one of our Customer Care team on: 0121 541 1800
Our call lines are open: Mon - Fri: 9:00am - 5:00pm
Bank Holiday: Closed
Approximately 95% of calls are answered first time, however you may experience some delays during peak times. We also offer a free call back service and endeavour to call you back within an hour.
Email Us
You can email us at: [email protected]
Our current email response time is between 1-2 working days.